FAQ (Frequently Asked Questions)

Please note that you should consult the Department of Conservation (DOC) for specific advice on walking tracks, hiking issues or for current track conditions.

Tell me about...Booking transport

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Do I need to book track transport in advance?

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Why can't I book some departure times?

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What if I finish the track early? Can I hop on an earlier departure or will I have to pay again?

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Do I need to collect bus tickets if I book online or over the phone?

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Do I need to check in at Info & Track before boarding a bus?

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Where do the buses depart from in Queenstown?

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Where do the buses depart from in Glenorchy?

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What is your cancellation policy?

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Tell me about...Planning my tramping trip

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Where can I leave my vehicle in Queenstown?

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Is there anywhere to store my bags while I am on the track?

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Is there any way to transfer my bags to Te Anau? Queenstown? Milford?

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Tell me about...Booking the huts

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Do I need to book the huts or campsites on the Milford/Routeburn/Kepler Tracks?

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How far in advance should I make my hut bookings?

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Do I need to book huts on the Rees-Dart or Greenstone & Caples?

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What accommodation is available in Milford Sound?

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Tell me about...What I can expect on the tracks

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What facilities are in the huts?

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What do I need to take with me on my tramping trip?

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Is it necessary to wear hiking boots?

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What level of fitness is required?

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What is the weather going to be like?

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Do I need enough water to last me the whole trip or can I refill along the way? Does the water need to be boiled?

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What do I do with my rubbish?

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How bad are the sandflies?

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Tell me about...the Routeburn Track

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How long is the walk between each hut?

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Do I need to book the huts or campsites on the Routeburn Track?

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What facilities are in the huts / campsites?

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Is there a bus service that operates between the Divide Shelter and Glenorchy or the Routeburn Shelter?

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Are there guided options available?

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Tell me about...the Rees-Dart

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Do I need to book the huts or campsites on the Rees-Dart?

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What facilities are in the huts / campsites?

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Where can I camp on the Rees-Dart tracks?

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How long is the walk between each hut?

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I am walking the Cascade Saddle, what transport do you provide?

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Tell me about…the Greenstone & Caples

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Do I need to book the huts or campsites on the Greenstone & Caples?

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What facilities are in the huts / campsites?

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Where can I camp on the Greenstone & Caples tracks?

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How long is the walk between each hut?

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